🔁 RETURN & REFUND POLICY

Last updated: January 2025

Due to the handmade nature of our products, we kindly ask you to review our policy carefully.

Returns

• Returns are accepted within 14 days of delivery

• Item must be unused and in original condition

• Custom or personalized items are not returnable

Refunds

• Once your return is received and inspected, we will notify you

• Approved refunds are issued to the original payment method

• Original shipping costs are non-refundable

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery

• Include clear photos of the issue and packaging

• We will offer a replacement or refund

Return Shipping

• Buyer is responsible for return shipping costs unless the item is defective

📧 Contact us at brassnovastore@gmail.com for return authorization before sending any item back.