Yes — our fixtures are made from solid brass (not plastic, not zinc alloy). Finishes may vary by style (polished, brushed, unlacquered, patina), but the base material is solid brass.
Yes. We provide a limited warranty that covers manufacturing defects under normal residential use. You can read the full details on our Warranty Policy page.
It depends on the product listing. Some shower sets include the rough-in valve, and some are “trim-only.”
Check the product description under “What’s Included” or message us and we’ll confirm before you order.
Each listing shows what’s included, but typically you’ll receive:
- Fixture / shower hardware
- Handles + trim (if applicable)
- Mounting hardware
- Any included valves/cartridges (if specified)
If you need a specific part included, tell us before ordering.
Yes. We can customize:
- Spout reach / height
- Handle style
- Hole configuration (single / widespread)
- Finish (brass, nickel, patina tones, unlacquered)
Send us a photo or link of what you want and your measurements.
Yes. Unlacquered brass naturally ages and develops patina over time. This is normal and part of the look. If you want a finish that stays more consistent, choose a lacquered or plated finish.
Unlacquered brass and patina finishes will evolve naturally (darkening, lightening, and tone variations). This is expected. To slow changes, keep the surface dry and clean gently (see care instructions).
Use a soft cloth + mild soap + warm water.
Avoid abrasive pads, bleach, vinegar, and harsh chemical cleaners (they can damage finishes). Dry after cleaning to reduce water spots.
Yes — our products are designed to work with standard plumbing setups. If you have a special requirement, send your plumber’s notes (or photos of your rough-in), and we’ll confirm compatibility.
Most homes work perfectly. For best performance:
- Keep your plumbing within normal residential pressure ranges
- If your home has high pressure, a pressure regulator is recommended
If you’re unsure, ask your plumber to confirm your PSI.
We aim to use safe materials and responsible manufacturing. If you need a specific certification for your project (contractor/commercial), message us before purchase so we can confirm what’s available for that model.
We recommend installation by a licensed/qualified plumber, especially for shower valves and wall-mounted fixtures. Correct installation protects performance and warranty coverage.
Most items are made-to-order. Typical timing:
- Production: 4–6 business days
- Shipping: 7–9 business days after dispatch
Delivery can be affected by customs clearance and carrier delays.
Yes, in many cases. If you have a deadline, message us with your ZIP code and required delivery date, and we’ll tell you the fastest option available.
We ship with Aramex, and we typically prepay customs duties in advance. However, in some cases customs may request a small additional payment after inspection, depending on your country/state and local regulations.
We’ll provide the commercial invoice and all required shipping documents, but if any extra fees are assessed, they are usually collected by the carrier upon delivery.
We accept returns under our Returns Policy (conditions apply). Because many pieces are handmade or customized, custom orders and used/installed items may not be eligible. Please review our Returns Policy before ordering.
Contact us within 48 hours of delivery with photos of:
- The outer box
- Inner packaging
- The damaged area
We’ll help you quickly with replacement parts or a solution.
Yes. If you’re a designer, contractor, or builder, contact us for trade pricing. Send your business name, website/Instagram (if any), and estimated order volume.
Often yes. Share the photo and any measurements you have. We’ll confirm what’s possible and recommend the closest matching options. also prices are depend on quality.
Use our Contact page or email us at brassnovastore@gmail.com. If you include your order number and photos, we can help faster.
